A service to bring you peace of mind. Our trained and accredited engineers provide expert support for thousands of extensions every day—so once a fault is reported, you can be sure we’ll resolve it quickly and efficiently, to avoid disrupting your business.
Just as important, we work with you to keep your systems running smoothly. In regular review meetings we provide:
- Pro-active analysis of fault reports
- System and licence configuration update for capacity management
- Contractual review
- Overview of new products and services
- Disaster recovery and business continuity
- Planned system health checks.
These are the main features of our standard service. But if you need extra support or have special requirements—like remote backup, for example—we’ll be happy to tailor a support package for you.
Key features of DVO2 standard service:
- DV0-365, DV0-4 or DV0-8 cover
- Free audit of telephony equipment
- Free replacements of known problem components
- Rapid SLA response times
- Skilled first-line support staff trained in all aspects of telecom to diagnose fault symptoms quickly and take action
- Fault prevention—through regular fault statistics and trend analysis, including preventative maintenance recommendations
- Pro-active alarm management
Our customers
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