We offer a range of maintenance contracts, priced according to the level of response you need—up to a priority that requires us to maintain, support and repair your telephone system or offer advice and technical support 24/7.
Our standard contracts are priced for three different response priorities, according to your business needs, but we will be pleased to discuss your needs in detail.
Support Level DV0-365 DV0-4 DV0-8 Description
Response Time ½ hour 1 hour 2 hour Maximum time from report of fault to beginning diagnostic work
Remote Diagnostic 1 hour 2 hour 4 hour Maximum time from response to decision on resolution action plan (including decision on invoking on-site response)
Resolution Time DV0-365 DV0-4 DV0-8 Description
Target Fix Time Remote 2 hour 4 hour 8 hour Target fix time from response if plan is to fix remotely
Target Fix Time On Site 4 hour 8 hour 16 hour Target fix time once engineer on site
Updates ½ Hourly Hourly Hourly Updates as per schedule or as agreed with the customer during escalation
Our Customers
For a list of our previous customers and their stories, see our customer section.
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