About DV02's Mitel Support
DV02's pedigree of supporting enterprise systems dates back over 15 years, providing unrivalled experience from legacy TDM systems to the latest Mitel MX-ONE UC platform and complimentary application suites.
Our service and support technicians are fully accredited on the Mitel (formerly Aastra/Ericsson MD110) Enterprise application suite, including Unified Communication & Multi Media Contact Centre and are proud to be a Silver Accredited Mitel Partner for Mitel support.
Why DV02 for Mitel Support?
We recognise how important it is for our clients trust in us to support their systems and we believe it goes beyond a standard support solution. Our advanced Mitel support services mean we not only provide you with trained and accredited technicians support but also a proactive Account Manager who is on hand to offer advice and recommendations around the latest technologies.
To discuss any of our offerings, please call, or email us using the form below:
Features of DV02's Mitel Support
Our support engineers are fully accredited to work on the systems we support. Whether this an on-premise system, a system hosted in a data centre or a hosted cloud solution, the outcome is the same, a "Remarkable Service" delivered within SLA every time. The Client Services Manager reviews the support tickets monthly to ensure this is maintained.
Range of Support Plans
DV02 provides several standard customer support plans, however, if there is a specific support plan you would like, then DV02 can create a bespoke plan just for you. Some customers opt to have a certain amount of DV02 resource available for adds, moves and changes or for holiday cover. DV02's support services really can be that flexible.
Our support helpdesk is the main point for all customer service faults and technical assistance. For customers who require 24-hour fault cover, we can offer our premium 24/7 service. Customers will be provided with an engineer around the clock the report system faults.
We can provide an on-site engineer, fully employed by DV02 to look after your communication network. This can work very well for customers who have a large site or multiple concentrated sites and require expert resource available at all times or for a period of time, typically 12 months plus.
Fully Managed Service
DV02 provide selected customers with a “Fully Managed Service”. This service provides customers will a fully managed support service for a fixed monthly fee. Typically, the contract will include, system maintenance, voice services, data services, mobile airtime, conferencing and a technology fund. This fixed cost contract helps customers avoid fluctuating costs and enables them to budget accurately.
Customers are often in a state of transition, moving from one technology to another. With DV02's knowledge, our customers can rely on us to fully support them through the transitions of technology smoothly. When selecting a DV02 solution deployments are fully project managed.