Support

Being a successful support organisation relies on us providing quality, value based solutions for our customers.

And that means

Flexible solutions to cater for a wide range of needs, Small to Enterprise
Because Enterprise customers have small sites too
Supporting mixed telephony, hardware and software environments
Support across voice, data and mobile network integrations
Tailored 24 hour, 365 day contracts, or simple ad hoc agreements

The more responsibility we can take, the more business it brings to our door. So we make sure we can help, from simple replacements to a fully managed service.

Smarter Maintenance

A service to bring you peace of mind. Our trained and accredited engineers provide expert support for thousands of extensions every day—so once a fault is reported, you can be sure we’ll resolve it quickly and efficiently, to avoid disrupting your business.

Just as important, we work with you to keep your systems running smoothly. In regular review meetings we provide:

Pro-active analysis of fault reports
System and licence configuration update for capacity management
Contractual review
Overview of new products and services
Disaster recovery and business continuity
Planned system health checks.

These are the main features of our standard service. But if you need extra support or have special requirements — like remote backup, for example—we’ll be happy to tailor a support package for you.

Key features of DVO2 standard service:

DV0-365, DV0-4 or DV0-8 cover
Free audit of telephony equipment
Free replacements of known problem components
Rapid SLA response times
Skilled first-line support staff trained in all aspects of telecom to diagnose fault symptoms quickly and take action
Fault prevention—through regular fault statistics and trend analysis, including preventative maintenance recommendations
Pro-active alarm management

Customer List

You’ll be in good company. We’re very proud of our very recognisable customer base and like to think we can provide references across most market sectors should you want to ask around.

In our tenth year, we’re an overnight success story.

Fault Prevention

Fault information is an important faciulity.

We retain information about each fault and analyse it to identify the need for preventative measures, improvements to service, and/or operator training.

Fault reports and calls are also reviewed during our regular Working in Partnership Programme meetings.