We have designed our Support Services to bring you peace of mind.
Our trained and accredited engineers provide expert support for thousands of extensions every day. Once a fault is reported, you can have complete confidence that we will resolve it quickly and efficiently, avoiding any disruption to your business.
We offer a range of service and support contracts according to the level of response you need is available. We can maintain, support and repair your telephony infrastructure and offer advice and technical support 24/7.
Features of our Support Services include:
- Audit of telephony equipment
- Replacement of known problem components
- Rapid SLA response times
- Skilled first-line support staff trained in all aspects of telecommunications to diagnose fault symptoms quickly and take appropriate action
- Fault prevention
- Pro-active alarm management
The main features of our service offerings are highlighted above. If you need extra support or have special requirements – remote backup, for example – we’ll be happy to tailor a support package to provide the solution you need.
To discuss any of our offerings, please call, or email us using the form below: