We have designed our Support Services to bring you peace of mind.
Our trained and accredited engineers provide expert support for thousands of extensions every day. Once a fault is reported, you can have complete confidence that we will resolve it quickly and efficiently, avoiding any disruption to your business. We offer a range of service and support contracts according to the level of response you need is available. We can maintain, support and repair your telephony infrastructure and offer advice and technical support 24/7.
About our Service
Single Ticketing System - Unlike some suppliers our entire product and service portfolio is managed through a single ticketing system - so our customers simply have one place to go.
Easy Access - Contact us using a single contact address and via your preferred medium - phone, email or through our online portal.
Visibility - You are notified of your unique ticket number as soon as you raise a ticket. You can access all of your tickets online to view their status.
Ticket Management - We provide regular updates to ensure our customers are kept informed and tickets are automatically escalated in the unlikely event of a SLA breach.
Customer Focused - We ask you for feedback via a survey when each ticket is closed, so we can ensure we are providing a remarkable service. Clear escalation processes exists if you are unsatisfied.
WIPP Integration - Support reviews are included in our WIPP meetings and provide us with an opportunity to provide recommendations on trends and issues that will help you.
Added Value - We love to share our knowledge and our portal contains a knowledge base where we share "how to" videos and technical guides with our Customers.
To discuss any of our offerings, please call, or email us using the form below: