Computer Telephony Integration
Computer Telephony Integration journal permits rapid access to call lists, messages and personal notes. All available address books and personal contacts can be integrated in the telephone book. The busy indicator integrated in the team keys allows the current telephone and presence status of all registered subscribers to be displayed – when integrated with Microsoft Exchange even the calendar information is available.
A wealth of functions
Call manager: Central operating element for the setting up, accepting and clearing of calls, for the definition of the presence status as well as direct access to the repeat dialing list, call diversion, journal and telephone book.
Presence display: The up-to-date telephone and presence status of other subscribers is always visible via a colored icon. As an option, synchronization with the Microsoft Exchange Server is possible, whereby the presence status or the presence profile is always compared with Microsoft Outlook.
Telephone book: Storage of all available address books and personal contacts. User-friendly search and sort functions lead you quickly to the desired subscriber. Using the optional linking to Microsoft Exchange all contact data can be read directly into the telephone book from Microsoft Outlook.
Journal: Clearly laid out list of all calls, text messages, voice messages and fax messages that have already been received. For individual entries a notepad is available.
But the Mitel (formerly Aastra) OfficeSuite is capable of even more:
- Dialling using a hotkey - using any freely definable key combinations, calls can be accepted and cleared directly from the computer keyboard.
- Using the clever highlighting function, calls can be made directly from a document.
- The OfficeSuite is not just able to connect to a fixed system terminal, but a connection can also be made to an additional cordless telephone – it switches automatically to whichever telephone is currently in use.
- Even greater convenience can be achieved by linking it to Microsoft Outlook®: Using the Exchange Connection* the calendar and absence display are connected.
Multi Site - The Transparent Concept
The Mitel (formerly Aastra) transparent networking concept enables all system extensions to be centralised. Voice over IP across an existing data network, you can guarantee high quality inter-branch communications. At the same time you can reduce call costs and improve efficiency.
Using WAN or an existing IP-based intranet, terminals can be connected directly.
Mitel transparent networking concept enables all system extensions of the company’s network to be centralised as though it were one single telephone system. Using Voice over IP across an existing data network with Quality of Service (QoS) companies can now guarantee high quality inter-branch communications that can significantly reduce their call costs and improve efficiency.
What’s more the QSIG interface also allows third-party systems to be integrated into an Aastra network. And even if you do not have a corresponding data network, Mitel allows you to network your telephone systems in the traditional way, via the exchange connection.
Same performance for all locations
Mitel (formerly Aastra) networked systems provide staff at different company locations with centralised and shared functionality, including useful added features such as extensions status, enquiry call, call divert and call-back, all of which work perfectly even if the users are not in the same building. It is even possible to set up user groups with individual staff from different locations.
Another option is to connect the telephone terminals directly across the WAN or using the existing IP-based intranet. In this way even smaller company locations and homeworkers can benefit from cost-effective functions.
Network your company
The interconnection of remote company sites, home workplaces and field employees are amongst the strengths of the Mitel (formerly Aastra) System. Voice transmission takes place either over the traditional public switched telephone network (PSTN) or via broadband data networks (LAN, WAN). Regardless of their actual whereabouts, your employees have all the functions and services available that they would have at the company's headquarters. The rapid transfer to VoIP is today particularly attractive for those companies that have a high level of voice traffic between geographically separated company sites. With VoIP, you Telephone cost-free throughout the entire internal communications network.
Networking with the Mitel system family functions without problems. The expansion of an existing Mitel Network can be done at any time. Connections to third-party systems are implemented via the QSIG or SIP interface.
SIP is the key
VoIP means that the voice stream to be transmitted has to be processed such that it can be transported over an IP data connection. For voice communication, the existing data connections are used and the separate voice connection can be dispensed with. VoIP covers everything where the Internet Protocol (IP) is used for the voice transmission.
Voice over IP: SIP is the key
The key technology when combining voice and data communications is the Session Initiation Protocol (SIP). Mitel (formerly Aastra) supports SIP both in the communication system as well as on the side of the subscriber. VoIP and SIP offer numerous advantages and possibilities, create flexibility and save costs. Flexibility, investment protection, future-proof and the highest level of availability are the characteristics that sum up the Aastra IP communication system.
Anywhere that an Internet connection is available, functional communications infrastructures can be set up in the shortest of times and with a comparably small amount of effort.
Different company locations, between which data connections are already in use, can be seamlessly interconnected. This also applies to the integration of home office and teleworking workplaces.
Additional system telephones, mobility solutions and other components, for example applications, can be integrated without the need for additional cabling.
"Free" internal calls
For all communication devices that are integrated in the company's IP network, the customary ISDN call charges are no longer applicable.
To discuss any of our offerings, please call, or email us using the form below: