SIP Trunk Call Manager
SIP Trunk Call Manager provides you with all the benefits of SIP Trunks together with feature-rich, centralised call control. This includes market-leading call bundles and the only fraud management tool that financially indemnifies you against loss.
Consolidate all your numbers onto a single platform and never miss a call with SIP Trunk Call Manager.
Geo or non-geo termination directly on the SIP endpoint
Terminate any 01,02, 03 or 09 number and control via an intuitive online portal or app.
Email alert on missed call
Ensure you are notified of any unanswered/engaged calls - ideal management tool for ensuring staff productivity and following up every sales lead.
Time/day of week routing
Schedule call routing in advance according to business hours and call handling preferences.
SIP Trunk Call Manager app
Provides a user with quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device.
Divert on busy/out of office/no answer
Maximise call handling performance potential and provide improved service to the caller.
Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams.
Demonstrate great customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back.
Call whisper agent notifications
Popular applications include: the ability for advertisers to businesses of leads they have generated for them or the provisioning of an announcement to be played to the call answering agent on call pick up which prompts them to answer the incoming call with the appropriate greeting. This provides a professional and personal impression to the caller.
Termination on number
Redirect inbound calls to achieve business continuity and flexible working.
'One Touch' business continuity
Pre-build designated business continuity call plans for your inbound number(s) with the ability to invoke/restore last active call plan instantly - immediate business continuity in the event of office evacuations.
Set up date-specific routing in advance - e.g. Bank holidays.
Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person.
Queue incoming calls on destination number to assist with call handling during peak busy periods. End user configurable announcements, break out and overflow options. Live queue stats for effective queue management.
Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and call behaviour. Data includes time to answer, call waiting time, call out come and caller details.
Snapshot management information statistics
View call handling potential and provide improved service to the caller.
Push reports - advanced statistics via email
Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods.
To discuss any of our offerings, please call, or email us using the form below: