Shabbir Hussain, Senior IT Manager at Grünenthal Ltd, needed more capacity and better customer service from their mobile phone supplier.
Grünenthal GmbH is an international pharmaceutical company with headquarters in Aachen, Germany. It is research driven and the market leader in specialist pain relief solutions. Since it was established in 1946 this independent organisation has been under family ownership.
Shabbir Hussain is the Senior IT Manager at the UK headquarters in Stokenchurch and is responsible for, amongst other things, the telephony requirements across the UK.
Since 2009 Grünenthal Ltd were undergoing a phase of steady expansion in the UK and were continually increasing their staff numbers. As a result they not only needed more office space but also more mobile phones.
In response to the space shortage they initially they took over the adjacent office space to accommodate their increasing workforce and then later acquired another separate building which was located a short distance away, on the other side of the Business Park.
With regards to the increasing number of mobile phone users, Shabbir was finding that their existing mobile phone contract with Orange was no longer fit for purpose and he was increasingly unhappy with the service levels. He investigated alternatives and quickly saw the benefit of a managed service that allowed the delegation of the day-to-day management to save both time and money.
As Shabbir Hussain elaborated further: “We were wasting time trying to resolve on-going billing and handset issues. I just did not have the time or the resource to spend unnecessary effort, talking to different individuals, to get anything resolved. What I required was a one-stop-shop solution with a dedicated account manager who would understand my requirements and be there to help when required without having to jump through various hoops and hurdles.”
Based on a glowing recommendation from a telephony peer in a similar organisation Shabbir invited DV02 to tender against the incumbent for the contract.
To start DV02 undertook a thorough analysis investigating the current mobile requirements, as well as considering the future growth of the business, including the increasing wireless capacity requirements of handheld data devices. With a full understanding of the issues, DV02 created a bespoke managed mobile service package for Grünenthal Ltd.
“Basically DV02 makes my job easier. They provide us with a dedicated account manager and no tedious hoops to jump through to log issues. Also by having our account manager, Mark, as our single point of contact there is a high level of continuity so issues are resolved quicker and they can really add value to our operations because they understand the business context. So I can wholeheartedly recommend DV02 as a personal, proactive, quality telephony provider.”
Shabbir Hussain, Senior IT Manager
After careful assessment the DV02 managed service was selected as the most cost effective and appropriate solution. The transfer was completed quickly and Grünenthal Ltd was soon able to enjoy the benefits of a single point of contact that efficiently resolved mobile issues in a timely manner.
Shabbir enjoyed a smooth, timely transition from dealing direct with Orange to a fully managed DV02 service. Subsequently as the number of handsets increased from 80 to 400, he could rest assured knowing that any servicing or billing issues were efficiently managed on his behalf.
- Cost-effective, managed mobile telephony solution
- A trusted partner that was specialist in all aspects of telephony and focused on service
- Single point of contact taking away the hassle
In addition, Grünenthal Ltd acquired a specialist telephony partner in DV02, which was able to assist them in providing guidance on the latest developments and comprehensive range of communication services and products.