Our businesses and organisations are constantly changing, changing in who works for them, where they work and how they work. Having a communication platform that performs, compliments and delivers the solutions for changing businesses should be as standard, but for many isn’t.
Organisation size and IT budget restraints are key reasons for businesses lack of unified communication tools. A recent study found that in companies with budgets between £21,000 and £81,000, only half had implemented UC tools beyond basic audio and email solutions*. Though this is a step in the right direction it seems a number of businesses are still far from capitalising on unified communications.
Joining up your communication platforms to provide the flexibility both externally for your customers and internally, is still a challenge. A new project, contract win, or expansion requires changes to your communication services, changes such as; building comms access, mobile connections, desktop services and remote working. Communication services are still being delivered in a piece meal way, treating services individually rather than combining them to provide a comprehensive and complimentary solution for the future needs of the organisation.
What businesses really want is a ubiquitous service that can be accessed by users from any location, turn on and off features and services as they use them and pay only for when and what they use.
True there are many cloud based services that boast easy in and out terms however do they have the feature set and functionality for the enterprise? Do they provide the blending of service across the desktop and mobility?
The answer is yes, both the ubiquitous solution and blending and converging of services are now being brought together by Comms savvy solution orientated resellers.
Providing one service in isolation is not an option if we are to address the customers flexible and changing needs to have a solution that is as flexible as their business.