Yes, there is a historical difference between how the Green and Blue networks manage the IDA 999 Calls.
On the Blue Network (132) 112 & 999 calls are routed to an announcement telling the caller to redial over BT.
On the Green Network (162) 112 & 999 calls are automatically routed back out to BT for termination to their Emergency service operators.
This can cause confusion depending on which network the customer ingresses, however, we would recommend that customers continue to configure their PBX’s as they have always done.
For more information, please contact Greg Tutt










